Comcast Does It Again

The saga with Comcast continues. We received our last invoice and services we had singed a contract for were removed from our account. We did not authorize any changes to our account and we did not place any orders that would have caused changes either.

After contacting the call center and being transferred two times, I found someone who could help resolve the situation.

As it turns out, the corporate complaints department issued the cancellation order while trying to fix our cable outage from a week or so ago. So, while on vacation, we had no alarm service. Great job Comcast. In addition, we were charged a $510.00 cancellation fee.

Now for the good news. The representative was able to reinstate our account retroactive to the original installation date so the service should not show up as a new contract. They were also able to issue a credit for the $510.00 cancellation fee and for the inconvenience that they caused, we were given a credit of $39.95, which is $10.00 more than the service actually costs per month.

So all in all, even though this is a major customer service issue, the representative who finally handled the call was able to resolve the issue on the first call.

Thank you Comcast for another customer service FAIL.

Thank you to the customer service representative who fixed the issue on the first call